Track Your Order

Every Velnoba order ships tracked and free – UPS for parcels, FedEx Freight for stoves, fireplace inserts and other heavy items. You receive a tracking number by e-mail once your order is dispatched (processing takes 1 – 2 days (Monday to Saturday); orders placed before 2:00 PM (Eastern Time), Monday to Saturday, start processing the same day). Total delivery usually takes 4 – 9 days (Monday to Saturday).

Check your order status

Enter your order number (from the confirmation e-mail) and the e-mail address you ordered with.

Track your shipment with the carrier

Opens the official carrier tracking page: UPS tracking or FedEx tracking.

Where to find your tracking number

In your shipping confirmation e-mail sent when the order is dispatched.
In My Account > Orders – every order shows its status and tracking number.
For freight deliveries, FedEx Freight also calls you to book a delivery window once the shipment reaches your local terminal.

No tracking number yet? Orders are dispatched within 1 – 2 days (Monday to Saturday). If it has been longer, check your spam folder or contact us at info@velnoba.com with your order number.

Store name: Velnoba

Operated by: MUNARY LLC

US address: 8100 Seashore Hwy, Bridgeville, DE 19933, United States

E-mail: info@velnoba.com (preferred)

Phone: +1 302-481-9112

Customer service hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

We aim to answer every enquiry within 24 hours.