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Velnoba · Customer care

About Us

About Velnoba

Velnoba is a US home heating store operated by MUNARY LLC from Bridgeville, Delaware. We bring together the appliances that keep homes warm – pellet stoves, wood stoves, fireplace inserts, built-in fireplaces, vent-free gas stoves and coal and corn stoves – in one place, with clear pricing, honest product listings and free, tracked shipping across the United States.

What we sell

Our range covers the main ways to heat a home with a stove or fireplace. We stock freestanding pellet stoves and wood stoves; fireplace inserts that fit an existing masonry fireplace, in wood, pellet and gas versions; built-in and zero-clearance fireplaces for new construction and renovations; vent-free gas stoves for natural gas or propane; and coal and corn stoves. Whether you want to heat a single room or a large open-plan space, we aim to have the right product ready to ship. Velnoba sells appliances only and does not install them – installation should follow the manual and your local building codes, and we recommend a qualified installer for venting, chimney and gas connections.

How we work

We keep things simple. Shipping is free and tracked on every order within the United States – UPS for parcels and FedEx Freight, delivered curbside, for stoves, fireplace inserts and other heavy items. Orders placed before 2:00 PM (Eastern Time), Monday to Saturday, start processing the same day; processing takes 1 – 2 days (Monday to Saturday) and transit 3 – 7 days (Monday to Saturday) on top, so most orders arrive within 4 – 9 days (Monday to Saturday). Every order comes with a 90-day return window and protection against manufacturing defects.

Honest listings

Every product page states the dimensions, weight, fuel type, heating capacity, venting requirements and what is included, together with the same shipping and returns facts you will find in our policies. If a listing does not answer your question, our team will – before you order, not after.

Here to help

Our customer service team answers Monday to Friday 9:00 AM – 6:00 PM and weekends 10:00 AM – 4:00 PM (Eastern Time). We aim to reply to every message within 24 hours, and we are happy to help with comparing fuel types, matching a stove’s heating capacity to the space you want to heat, reading the venting and clearance details on a product page, or planning a freight delivery. Reach us any time using the details below or on our Contact page, and follow every order on our Track Your Order page.

Store name: Velnoba

Operated by: MUNARY LLC

US address: 8100 Seashore Hwy, Bridgeville, DE 19933, United States

E-mail: info@velnoba.com (preferred)

Phone: +1 302-481-9112

Customer service hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

We aim to answer every enquiry within 24 hours.

Questions before you order?

Our Delaware team answers sizing, compatibility and delivery questions by e-mail and phone.

Contact us