Privacy Policy

This Privacy Policy explains how MUNARY LLC (“Velnoba”, “we”, “us”) collects, uses and protects your personal information when you visit velnoba.com or place an order. We are responsible for the information described here.

1. Information we collect

Order information: name, shipping and billing address, e-mail address and phone number.
Payment information: processed securely by Stripe, our payment processor. We never see or store your full card number.
Account information: if you create an account, your login details and order history.
Messages: what you send us through the contact form, by e-mail or by phone.
Technical information: IP address, browser type, device information and pages viewed, collected through cookies and similar technologies.

2. How we use your information

To process and deliver your orders and send order and delivery updates.
To arrange freight deliveries – the carrier uses your phone number to book a delivery window.
To provide customer support and respond to your enquiries.
To operate, secure and improve our website.
To send marketing e-mails only where you have opted in – you can unsubscribe at any time.
To meet our legal, tax and accounting obligations.

3. Sharing your information

We share personal information only with service providers who help us run the store – our payment processor (Stripe), shipping carriers (UPS and FedEx Freight) and IT and hosting providers – and only as needed to provide their service. We do not sell your personal information. We may disclose information where required by law.

4. Cookies

We use cookies and similar technologies to run the site, remember your cart, understand how the site is used and, in line with your choices, for statistics and marketing. Our cookie banner is powered by Complianz and groups cookies into Functional, Preferences, Statistics and Marketing. You can change your choices at any time with the “Cookie settings” link in the footer, which reopens the banner. See our Cookie Policy for details.

5. Your rights

Depending on where you live, you may have rights to access, correct or delete your personal information and to opt out of marketing.

California residents (CCPA/CPRA): you have the right to know what personal information we collect and how we use it, to request deletion, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information, and we will not discriminate against you for exercising any of these rights. Residents of other states with consumer privacy laws (for example Virginia, Colorado, Connecticut and Delaware) have comparable rights, which we honor in the same way.

To exercise any right, contact us at info@velnoba.com or +1 302-481-9112. We may need to verify your identity before acting on a request, and we respond within 45 days.

6. Data retention and security

We keep personal information only as long as needed to fulfil the purposes described here or to meet legal obligations – order and tax records are kept for up to 7 years. We use appropriate technical and organizational measures to protect your information, and our checkout runs over an encrypted HTTPS connection.