Payment Policy

1. Key Information

Accepted methods: Visa, Mastercard, American Express, Apple Pay and Google Pay
Currency: all prices are in US dollars (USD)
When you pay: your payment method is charged when you place the order
Surcharges: none – you never pay a fee for choosing a payment method
Security: payments are processed by Stripe over an encrypted connection; card details never touch our servers

2. Accepted payment methods

Velnoba accepts the following payment methods at checkout:

Visa
Mastercard
American Express
Apple Pay
Google Pay

We do not accept cash on delivery, checks, bank transfers or any other payment method.

3. Currency and pricing

All prices and charges are in US dollars (USD). The price shown on the product page is the price you pay for the item, and standard shipping within the United States is free.

4. When you are charged

Payment is authorized and captured when you place your order. If we cannot fulfil an order, any amount taken is refunded in full to your original payment method.

5. Secure checkout

All payments are processed over an encrypted HTTPS connection by Stripe, our PCI-compliant payment processor. Your full card number is never stored on our servers. Apple Pay and Google Pay are available on supported devices and browsers.

6. If a payment is declined

If a payment does not go through, no order is created and any pending authorization is released automatically by your bank, usually within a few days. Common causes are a typo in the card number or billing ZIP code, insufficient funds, or a bank block on a first purchase with a new merchant. Try again after checking the details, or use another of our payment methods; if it keeps failing, your bank can usually resolve it in one call. We are happy to help at info@velnoba.com.

7. Chargebacks

If you believe a charge from us is wrong, please contact us before opening a dispute with your bank – genuine problems (a missing delivery, a damaged item, a refund that has not appeared) are almost always faster to fix directly, and we answer within 24 hours. Where a chargeback is opened, we provide the card networks with the order, delivery and communication records relating to the transaction.

8. Fraud prevention

To protect our customers, orders are screened automatically by our payment processor. In rare cases we may ask you to verify your billing details before we dispatch an order; if verification is not completed, we cancel the order and refund the payment in full. We never ask for your card number by e-mail or phone.