Billing Terms & Conditions

These Billing Terms explain how orders placed on velnoba.com are priced, charged and invoiced. They form part of our Terms of Service and work together with our Payment Policy.

1. Key Information

Seller: MUNARY LLC (Velnoba), 8100 Seashore Hwy, Bridgeville, DE 19933, United States
Currency: US dollars (USD) only
Accepted methods: Visa, Mastercard, American Express, Apple Pay and Google Pay
When you are charged: when you place your order
Surcharges: none – you never pay a fee for choosing a payment method
Shipping charges: none – standard shipping is free on every US order, including freight items
Billing questions: info@velnoba.com

2. Prices

All prices are shown in US dollars. The price shown on the product page is the price you pay for the item; standard shipping within the United States is free, freight deliveries are curbside at no extra cost, and we add no handling or service fees. No tax, shipping or other charges are added at checkout – the total shown in your order summary before you confirm payment is the total you pay.

3. Authorization and Charge

Your payment is authorized and captured when you place your order. Payments are processed by Stripe, our PCI-compliant payment processor; your card details are sent directly to Stripe over an encrypted connection and are never stored on our servers. Apple Pay and Google Pay are available on supported devices and browsers.

4. Order Confirmation and Receipt

Right after checkout you receive an order confirmation e-mail with the order number, the items, the total charged and the billing and shipping addresses. This e-mail is your receipt. If you need a separate invoice, e-mail info@velnoba.com with your order number.

5. Pricing Errors and Unavailable Items

If an item is listed at an incorrect price or cannot be supplied, we contact you before dispatch. You may then confirm the order at the correct price or cancel it; if you cancel, or if we cannot fulfil the order, any amount taken is refunded in full to your original payment method.

6. Cancellations

To cancel an order, contact us as soon as possible at info@velnoba.com or +1 302-481-9112. Orders that have not yet shipped are cancelled and refunded in full to the original payment method. Orders that have already shipped are handled under our Refund & Return Policy.

7. Refunds

Approved refunds are issued to the original payment method within 5 days (Monday to Friday) after we receive and inspect the return. Your bank may need a few more days to show the credit on your statement.

8. Declined Payments

If a payment does not go through, no order is created and any pending authorization is released automatically by your bank. Check the card number and billing ZIP code and try again, or use another of our accepted payment methods.

9. Billing Disputes and Chargebacks

If you believe a charge from us is wrong, please contact us first at info@velnoba.com or +1 302-481-9112 – we answer within 24 hours and can usually fix a billing problem faster than a chargeback. Orders flagged by fraud screening may require verification of the billing details before dispatch; if verification is not completed, we cancel the order and refund the payment in full. We never ask for your card number by e-mail or phone.