Warranty & Replacement

Warranty & Replacement

This page explains what happens if a product you bought from Velnoba arrives damaged, is defective, or develops a manufacturing defect after delivery. It summarizes the warranty described in our Refund & Return Policy and Terms of Service.

1. Key Information

• Damaged, defective or incorrect on arrival: report within 48 hours of delivery with photos – replacement or full refund, return shipping paid by us
• Warranty period: 12 months from delivery against manufacturing defects, unless a longer period is stated on the product page
• Covered: defects in materials and workmanship under normal recreational use
• Shipping on approved claims: paid by Velnoba
• Response time: within 24 hours
• Claims: info@velnoba.com

2. Items Damaged in Transit or Incorrect on Arrival

Please inspect freight deliveries before you sign and note any visible damage on the delivery receipt. If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery at info@velnoba.com with your order number and photos of the item and packaging. We send a replacement or issue a full refund and cover the return shipping. If the damage to a freight delivery is severe, you may refuse the delivery; refused freight returns to us and we send a replacement.

3. 12-Month Warranty

Products sold by Velnoba are covered against manufacturing defects for 12 months from delivery, unless a longer period is stated on the product page. The warranty covers defects in materials and workmanship under normal recreational use.

4. What Is Not Covered

Normal wear (scuffs and scratches on the hull, worn fins, batteries losing capacity over time), damage from impacts, dragging, improper storage or transport, unauthorized modification, and commercial or rental use are not covered.

5. How to Make a Claim

E-mail info@velnoba.com with your order number, a short description of the problem and photos or a short video. We respond within 24 hours with the next steps. Depending on the defect we send a replacement part, replace the item, or refund it to your original payment method; we cover shipping on approved warranty claims.

6. Replacements

Replacements are shipped free of charge with the same carriers and delivery windows as our Shipping Policy – processing 1 – 2 days (Monday to Saturday) and transit 3 – 7 days (Monday to Saturday). If an identical replacement is not available, we refund the full purchase price to your original payment method.

7. Change-of-Mind Returns

If you simply change your mind, you may return a new or slightly used item free of charge within 90 days of delivery under our Refund & Return Policy.

8. Your Rights

This warranty is in addition to, and does not affect, any rights you may have under applicable state law. Some states do not allow limitations on implied warranties, so some limitations may not apply to you; you may also have other rights which vary from state to state.