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Privacy Policy

This Privacy Policy explains how Velnoba collects, uses and protects your personal information when you visit our website velnoba.com or place an order with us. We are committed to handling your data responsibly and in line with applicable US privacy laws and the Federal Trade Commission’s guidance on fair information practices.

1. Information We Collect

Order and account data: name, shipping and billing address, e-mail address, phone number and order history.
Payment data: processed securely by our payment provider (Stripe). We do not store your full card number.
Technical data: IP address, browser type, device information and pages viewed, collected through cookies and similar technologies.
Communications: the content of e-mails and messages you send us.

2. How We Use Your Information

To process and deliver your orders and handle returns.
To provide customer service and respond to your enquiries.
To send order updates and, if you opt in, marketing e-mails.
To detect and prevent fraud and keep our website secure.
To comply with legal and tax obligations.

3. Sharing Your Information

We share personal data only with service providers who help us run the business – our payment processor (Stripe), our shipping carrier (USPS) and our website and e-mail service providers – and only as needed to provide the service. We do not sell your personal information. We may disclose information where required by law.

4. Cookies and Tracking

We use cookies to run the store, remember your cart and understand how the site is used. You can manage your preferences at any time through our cookie banner – reopen it using the “Cookie settings” link in the footer. See our Cookie Policy for details of the categories used.

5. Data Retention

We keep order and transaction records for approximately 7 years to meet tax and accounting requirements (IRS). Other data is kept only as long as needed for the purposes described above.

6. Your Privacy Rights

You may request access to, correction of or deletion of your personal data, and you may opt out of marketing e-mails at any time using the unsubscribe link or by contacting us.

7. California Residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion or correction of that information, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information. To exercise these rights, contact us at info@velnoba.com. We will not discriminate against you for exercising your rights.

8. Security

We use encryption (HTTPS) and reputable service providers to protect your data. No method of transmission over the internet is completely secure, but we take reasonable measures to safeguard your information.