Terms of Service

Welcome to Velnoba. These Terms of Service govern your access to our website and your use of our services and purchase of our products. By accessing our website, browsing our products or placing an order, you agree to these terms. Please read them carefully.

Business Information

Store name: Velnoba
Operated by: SAMANTI LLC
Address: 826 E Main St, Louisville, KY 40206, USA
Phone: +1 859-869-9724
E-mail: info@velnoba.com
Website: https://velnoba.com

1. Definitions

“We”, “us”, “our” refers to Velnoba.
“You”, “your” refers to the person using our website or purchasing products.
“Website” refers to https://velnoba.com and all related pages.
“Products” refers to the goods offered for sale on our website.

2. Acceptance of Terms

By using our website or placing an order you confirm that you are at least 18 years old or have the consent of a parent or guardian, you are legally able to enter into a contract, and the information you provide is accurate and complete.

3. Use of Our Website

Permitted use: You may use our website to view and compare products, place orders, create and manage an account, contact customer service and sign up for our newsletter.

Prohibited use: You may not use our website for any unlawful or fraudulent purpose, attempt unauthorized access, use automated scraping tools without permission, distribute malware, or infringe our trademarks or copyrights.

4. Products and Pricing

We aim to describe products accurately. Minor variations (for example due to screen settings) may occur. All prices are in USD. Standard shipping is free within the United States. Any applicable sales tax is shown at checkout based on your shipping address. Price changes do not apply to orders we have already confirmed.

5. Orders, Changes and Cancellations

Orders are accepted when we send an order confirmation email. We reserve the right to decline an order in the event of a pricing error, suspected fraud, unavailability or a payment problem.

Before shipping: changes or cancellations are accepted where possible – please contact us as early as possible.
After shipping: cancellation is no longer possible; items may be returned under our Refund & Return Policy.

6. Payment

We accept VISA,MASTER CARD,AMEX,APPLE PAY,GOOGLE PAY. Payments are processed securely through our payment provider, Stripe. We do not store your full card details on our own servers.

7. Shipping and Delivery

See our Shipping Policy for full details. In short: we ship within the United States only, processing takes 1 – 2 business days, transit takes 2 – 4 business days, and standard shipping is free on every order.

8. Returns, Refunds and Exchanges

See our Refund & Return Policy for full details. In short: 30 days from delivery, customer pays return shipping for change of mind, no restocking fees, refund within 5 business days of inspection to the original payment method.

9. Warranty and Legal Rights

Our products are covered against manufacturing defects. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This section does not affect any rights you may have under applicable state law.

10. Intellectual Property

All content (text, images, logos, designs) belongs to Velnoba or our licensors and is protected by copyright. No commercial use without written consent. Private use to view or print is permitted.

11. User Content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them in the course of our business. We may remove unlawful or misleading content.

12. Privacy

See our Privacy Policy for how we handle your data.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses. Our maximum liability per order is limited to the value of that order. Nothing in these terms excludes liability that cannot be excluded by law.

14. Third-Party Links

Links to third-party websites are provided for information only. We are not responsible for their content or privacy practices.

15. Force Majeure

We are not liable for delays caused by events beyond our control, such as natural disasters, pandemics, strikes, transport problems or other unforeseeable circumstances.

16. Dispute Resolution

If you have a problem, please contact us first at info@velnoba.com or +1 859-869-9724. We aim to resolve complaints promptly and fairly.

17. Governing Law

These terms are governed by the laws of the State of Kentucky, USA, without regard to conflict-of-law principles. Consumers retain any non-waivable rights under the laws of their state of residence.