Contact Us
We are here to help with anything about your order, our pergola and gazebo accessories, sizing or returns. Reach out using the details below and we aim to answer every enquiry within 24 hours.
Before You Write
Many questions are answered on our FAQ page, and you can check your delivery any time on our Track Your Order page. For returns, see our Refund & Return Policy.
Send Us a Message
Fill in the form below and we will get back to you by e-mail, usually within 24 hours. Please include your order number if your question is about an existing order.
Other Ways to Reach Us
Prefer to e-mail or call directly? Use the details below – we are happy to help.
Store name: Velnoba
Address: 826 E Main St, Louisville, KY, 40206, USA
E-mail: info@velnoba.com (preferred)
Phone: +1 859-869-9724
Customer service hours (ET):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
We aim to answer every enquiry within 24 hours.